Managing Your Outsourced IT Services Provider
Apress (Verlag)
978-1-4842-0803-8 (ISBN)
The first half of the book describes what an outsourcing organization needs to know about the IT services providers industry in general to deal intelligently with specific providers: namely, the industry’s organizational types, strategic drivers, competitive labor market constraints, and tactics for hitting P&L targets. The second half of the book teaches outsourcers how to evaluate prospective providers, craft service level agreements, formalize best practices, and manage the full gamut of receiver─provider relationships to optimize outcome in terms of cost, timeliness, and quality of services received.
The descriptions and prescriptions in Managing Your Outsourced IT Services Provider apply equally to onshore and offshore outsourcing, but examples and case studies focus on offshoring. In addition, Upadrista analyzes the advantages, disadvantages, and special considerations and caveats of single provider outsourcing and captive centers.
Venkatesh Upadrista is a global client executive at CapgeminiFinancial Services in Amsterdam. He was formerly a global solutions manager atTata Consultancy Services, a client partner at Wipro Services, a CIO partner atMcKinsey & Co., and a manager at Cognizant Technology Solutions. He is theauthor of Managing Offshore DevelopmentProjects and Distributed Agile: TheProven Agile Software Development Approach and Toolkit for GeographicallyDispersed Teams. Upadrista took his degree in mathematics and computerscience from Andhra University.
The Organization of IT Services Providers
The Profit-and-Loss Constraints on IT Services Providers
Providers’ Tactics and Tricks for Hitting P&L Targets
The Operational Parameters of IT Services Providers
The Organization of IT Services Receivers
Selecting Your IT Services Provider
Understanding Your IT Services Provider
Mapping and Managing Your Service Providers
The Captive Center Alternative
Your Exit Plan
Opting for a Single IT Services Provider
Zusatzinfo | 13 Illustrations, black and white; VIII, 152 p. 13 illus. |
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Verlagsort | Berkley |
Sprache | englisch |
Maße | 178 x 254 mm |
Gewicht | 2302 g |
Themenwelt | Mathematik / Informatik ► Informatik ► Netzwerke |
Mathematik / Informatik ► Informatik ► Theorie / Studium | |
Mathematik / Informatik ► Informatik ► Web / Internet | |
Wirtschaft ► Betriebswirtschaft / Management ► Unternehmensführung / Management | |
Schlagworte | IT-Servicemanagement |
ISBN-10 | 1-4842-0803-X / 148420803X |
ISBN-13 | 978-1-4842-0803-8 / 9781484208038 |
Zustand | Neuware |
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