The Impact of ICT on Work

Jungwoo Lee is a professor of Systems, Technologies and Information in the Graduate School of Information at Yonsei University. He founded the Center for Work Science at Yonsei in 2014, focusing on research and education concerning the changing nature of work and business by information and communication technologies. He had been served as the Directors of IT Strategy and Policy Research Institute and of CEO IT Executive Program, and the Executive Director for the Yonsei University Newspaper and Broadcasting System. His external services include the Director of Smart Work Forum, the President of the Data Governance Forum, the President of the Korea Society for e-Business Studies, the advisory committee chair for the Federation of Korean Information Industries. Other advisory capacities include the Government of Seocho, the Universal Content Identifier Users Forum, the National Digital Library, and other public organizations and private firms. He has published numerous research papers in academic journals and book chapters. e-Government Stage Model he had published in 2001 had triggered development of various international indices for digital governance assessment. Current funded project includes the Smart Work and Quality of Life in Social Science Korea Program and the Smart Society in Brain Korea Plus Program. Aside from the academic responsibilities, he was a columnist for the Digital Times and the Segyeilbo. In 2013, he was as a main anchor for a news program at the M-Money TV Broadcasting Station. He holds a PhD and MS in Computer Information Systems from Georgia State University, MBA from Sogang University, BA in English Language and Literature from Yonsei University. He has 7 years industrial experience before entering the academics and recently spent a sabbatical year at the Samsung Economic Research Institute as a visiting scholar.

Chapter 1: Impacts of ICT on Work: Introduction.- Part I: Looking Back Past for Future: Reviewing Researches.- Chapter 2: The New Way of Working: Bricks, Bytes and Behavior.- Chapter 3: Telecommuting: What, Why, When and How?.- Chapter 4: Drivers and Consequences in Transforming Work Practices.- Part II: Practices and Cases: Phenomenological Analyses.- Chapter 5: Future of Work and Work Skills in Knowledge Intensive Services: Impact of New Media and Technologies.- Chapter 6: Seeing is Belonging: Remote Working, Identity and Staying Connected.- Chapter 7: Smart Workplace Technology Buzz.- Chapter 8: Gamification of Service Desk Work.- Part III: Empirics on Emerging Work Practices.- Chapter 9: Work Design Characteristics of Mobile Intensive Workers: Implications for Future Work Design.- Chapter 10: Work Longer Or Live Smarter? Striving for Desirable Work Time Arrangements in Diverse Cultural Contexts.