Modularization of Services

The design and provision of telemedical services which are both, efficient and customer-centric, constitute a huge challenge in the promising field of telemedicine. This dissertation presents an adequate solution. It outlines a systematic approach for the modularization of telemedical services: the SMART method.

Following a design science research approach, this method was iteratively designed and evaluated. Thereby, the three overarching research questions could be answered successfully. They address the requirements elicitation, the design, and the evaluation of the method.

The application of the SMART method confirms the intended effects, e.g., higher efficiencies due to reuse of service modules, and represents the key practical contribution of this thesis. Thus, service providers from the field of telemedicine are enabled to design and provide their services in an efficient and user-centric fashion.

This dissertation contributes to all person-oriented fields that face digital transformations.