Plunkett's Procedures for the Canadian Medical Administrative Assistant

Written in a clear, engaging style, Plunkett's Procedures for the Canadian Medical Administrative Assistant, 6th Edition, provides instruction for all the essential o?ce procedures required by today's health services administrative assistants in Canada - whether working in a medical o?ce, a complementary care o?ce, or in a hospital setting. Chapters address the diverse skills and knowledge required by a medical o?ce administrative assistant, such as good communication, privacy, customer service, stress management, medical transcription, ?ling, appointment booking, physical and virtual meetings, billing (ICD- 10-CA), and more. This new expanded edition includes in-depth coverage of topics including privacy and con?dentiality, hospital procedures, cross-cultural communication, and more. Three new chapters explore health care's evolving landscape, therapeutic communication, and pharmacology, while a revised art program visually reinforces key concepts. Accompanied by a robust o?ering of invaluable learning resources on Evolve, this is the only text you'll need to prepare for your career in health care administration assistance.

Quintessentially Canadian content and viewpoint meets the needs of the medical o?ce assistant and health services administrative assistant in Canada.
Re?ects current privacy legislation (PIPEDA) and changes to provincial and territorial Freedom of Information acts.
Current coverage includes the latest information on electronic medical records (EMRs) and health care plans across Canada.
Real-world examples and exercises enable you to delve deeper into key topic areas.
Variety of working papers and templates allow for extra practice on tasks and scenarios encountered in the medical o?ce environment.
Helpful learning tools throughout the text include learning objectives, key terms, assignment boxes, tips, critical thinking boxes, Did You Know? boxes, end-of-chapter assignments, and discussion questions.
Companion Evolve website offers review questions, videos, forms and templates, an audio glossary, and more to reinforce your mastery of important concepts.
Clear, engaging, and accessible writing style makes content easy to understand.
Four-colour design and art program illustrates current concepts and improves readability.



UPDATED content re?ects contemporary standards, technological tools, and terminology used in day-to-day modern health care practice.
EXPANDED coverage of top-of-mind topics includes con?dentiality and privacy, cross-cultural communication, infection prevention and control, new electronic information technologies, hospital procedures, billing practices, administrative roles and responsibilities in the evolving health care information environment, and more.
NEW chapters on Therapeutic Communication, Health Care in an Evolving Environment, and Pharmacology explore emerging topics in the field.
EXPANDED and UPDATED art program provides current examples of forms and technologies encountered in the workplace, as well as new diagrams illustrating concepts introduced in the chapter to support comprehension.
NEW Evolve resources include SimChart® for the Medical O?ce exercises and practicum activities.
NEW accompanying workbook is available to reinforce your understanding of textbook content with a variety of learning tools, review questions, case studies, and more. Sold separately.