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Social Media for Government

A Practical Guide to Understanding, Implementing, and Managing Social Media Tools in the Public Sphere

Gohar F. Khan (Autor)

Buch | Hardcover

159 Seiten

2017 | 1st ed. 2017
Springer Verlag, Singapore
978-981-10-2940-0 (ISBN)

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This book provides practical know-how on understanding, implementing, and managing main stream social media tools (e.g., blogs and micro-blogs, social network sites, and content communities) from a public sector perspective. Through social media, government organizations can inform citizens, promote their services, seek public views and feedback, and monitor satisfaction with the services they offer so as to improve their quality. Given the exponential growth of social media in contemporary society, it has become an essential tool for communication, content sharing, and collaboration. This growth and these tools also present an unparalleled opportunity to implement a transparent, open, and collaborative government. However, many government organization, particularly those in the developing world, are still somewhat reluctant to leverage social media, as it requires significant policy and governance changes, as well as specific know-how, skills and resources to plan, implement and manage social media tools. As a result, governments around the world ignore or mishandle the opportunities and threats presented by social media. To help policy makers and governments implement a social media driven government, this book provides guidance in developing an effective social media policy and strategy. It also addresses issues such as those related to security and privacy.

Dr. Khan has several years of experience in information systems/ICT: teaching, consultancy, and research working with multicultural teams. Since his PhD in 2011, Khan has published over 30 articles in refereed journals, conference proceedings, and book chapters. His research has been published (or accepted for publications) in Online Information Review (OIR), Social Science Computer Review, Government Information Quarterly, Journal of the American Society for Information Science and Technology (JASIST), Scientometrics, Information Development, Internet Research, Asian Journal of Communication, and Asia Pacific Journal of Information System (APJIS), among others. His research has been presented at international conferences held in Utrecht, Stanford, Istanbul, Paris, Germany, and Seoul. His research interests include, 1) Social Information Systems & Social Media, 2) ICTs in public sector (e-government, government 2.0), and 3) Knowledge-based Innovation. Prior to his doctoral studies, Dr. Khan held a senior management position with the Afghan Ministry of Communications and Information Technology. He is also an Associate Editor of Journal of Contemporary Eastern Asia and founding Director of Center for Social Technologies. See his research profile at Google Scholars.

Chapter 1. What is Social Media?.- Chapter 2. Social Media-based Government: It's All About Culture.- Chapter 3. Enabling a Participatory Government.- Chapter 4. Enabling a Collaborative Government.- Chapter 5. Enabling an Open Government.- Chapter 6. Social Media Analytics.- Chapter 7. Social Media Strategy.- Chapter 8. Social Media Risks Management.

Erscheinungsdatum	18.12.2016
Zusatzinfo	11 Illustrations, color; 47 Illustrations, black and white; XXIV, 159 p. 58 illus., 11 illus. in color.
Verlagsort	Singapore
Sprache	englisch
Maße	155 x 235 mm
Themenwelt	Mathematik / Informatik ► Informatik ► Netzwerke
	Sozialwissenschaften ► Kommunikation / Medien ► Journalistik
	Sozialwissenschaften ► Politik / Verwaltung ► Politische Theorie
	Sozialwissenschaften ► Politik / Verwaltung ► Staat / Verwaltung
	Wirtschaft ► Betriebswirtschaft / Management ► Marketing / Vertrieb
Schlagworte	blogs and micro-blogs • collaborative government • content communities • Government 2.0 • implementing and managing social media • main stream social media tools • Security and Privacy • social government • social media for government • Social Media Strategy • Social Network Sites
ISBN-10	981-10-2940-7 / 9811029407
ISBN-13	978-981-10-2940-0 / 9789811029400
Zustand	Neuware