The $100 Startup

CHRIS GUILLEBEAU is a writer, entrepreneur, and traveler. During a lifetime of self-employment and ventures ranging from online publishing to volunteer work in West Africa, he has visited nearly every country on earth before the age of 35. Host of the World Domination Summit , an international gathering of creative people, Chris is focused on encouraging individual quests while also "giving back." His main website, ChrisGuillebeau.com, is visited by more than 300,000 people a month.

CHRIS GUILLEBEAU is the author of the New York Times bestsellers The $100 Startup and The Happiness of Pursuit, and the Wall Street Journal bestseller Born for This. He is creator and host of the annual World Domination Summit, a gathering of cultural creatives that attracts such speakers as Susan Cain, Brené Brown, and Gretchen Rubin. Guillebeau speaks at dozens of events, companies, and universities, including Google, Facebook, SXSW, Evernote, LeWeb, and more. He recently completed a personal quest to visit every country in the world (193/193).

Chapter 1 - Renaissance You already have the skills you need-you just have to know where to look. "The need for change bulldozed a road down the center of my mind." -maya angelou On the Monday morning of May 4, 2009, Michael Hanna put on a Nordstrom suit with a colorful tie and headed to his office building in downtown Portland, Oregon. A twenty-five-year veteran sales professional, Michael spent his days attending meetings, pitching clients, and constantly responding to email. Arriving at work, he settled into his cubicle, reading the news and checking a few emails. One of the messages was from his boss, asking to see him later that day. The morning passed uneventfully: more emails, phone calls, and planning for a big pitch. Michael took a client out to lunch, stopping off for an espresso recharge on the way back in. He returned in time to fire off a few more replies and head to the boss's office. Inside the office, Michael took a seat and noticed that his boss didn't make eye contact. "After that," he says, "everything happened in slow motion. I had heard story after story of this experience from other people, but I was always disconnected from it. I never thought it could happen to me." His boss mentioned the downturn in the economy, the unavoidable need to lose good people, and so on. An H.R. manager appeared out of nowhere, walking Michael to his desk and handing him a cardboard box-an actual box!-to pack up his things. Michael wasn't sure what to say, but he tried to put on a brave face for his nearby colleagues. He drove home at two-thirty, thinking about how to tell his wife, Mary Ruth, and their two children that he no longer had a job. After the shock wore off, Michael settled into an unfamiliar routine, collecting unemployment checks and hunting for job leads. The search was tough. He was highly qualified, but so were plenty of other people out pounding the pavement every day. The industry was changing, and it was far from certain that Michael could return to a well-paying job at the same level he had worked before. One day, a friend who owned a furniture store mentioned that he had a truckload of closeout mattresses and no use for them. "You could probably sell these things one at a time on Craigslist and do pretty well," he told Michael. The idea sounded crazy, but nothing was happening on the job front. Michael figured if nothing else, he could at least sell the mattresses at cost. He called Mary Ruth: "Honey, it's a long story, but is it OK if I buy a bunch of mattresses?" The next step was to find a location to stash the goods. Hunting around the city, Michael found a car dealership that had gone out of business recently. Times were hard in the real estate business too, so when Michael called the landlord to see if he could set up shop inside the old showroom, he had a deal. The first inventory went quickly through Craigslist and word of mouth, and the biggest problem was answering questions from potential customers about what kind of mattress they should buy. "I had no business plan and no knowledge of mattresses," Michael said. "My impression of mattress stores was that they were seedy, high-pressure places. I wasn't sure what kind of place I was trying to build, but I knew it had to be a welcoming environment where customers weren't hassled." After the first experience went well, Michael took the plunge and studied up on mattresses, talking to local suppliers and negotiating with the landlord to remain in the former car showroom. Mary Ruth built a website. The concept of a no-hard-sell mattress store went over well in Portland, and business grew when the store offered the industry's first-ever mattress delivery by bicycle. (A friend built a custom tandem bike with a platform on the back that could hold a king-size mattress.) Customers who rode their own bikes to the store received free delivery, a pricing tactic that inspired loyalt