CCNA Collaboration CICD 210-060 Official Cert Guide - Michael Valentine

CCNA Collaboration CICD 210-060 Official Cert Guide

Media-Kombination
576 Seiten
2015
Cisco Press
978-1-58714-443-1 (ISBN)
49,95 inkl. MwSt
 



CCNA Collaboration CICD 210-060 Official Cert Guide




CCNA Collaboration CICD 210-060 Official Cert Guide from Cisco Press enables you to succeed on the exam the first time and is the only self-study resource approved by Cisco. Long-time Cisco expert and trainer Michael Valentine shares preparation hints and test-taking tips, helping you identify areas of weakness and improve both your conceptual knowledge and hands-on skills.





This complete, official study package includes






A test-preparation routine proven to help you pass the exam
“Do I Know This Already?” quizzes, which enable you to decide how much time you need to spend on each section
Chapter-ending exercises, which help you drill on key concepts you must know thoroughly
The powerful Pearson IT Certification Practice Testsoftware, complete with hundreds of well-reviewed, exam-realistic questions, customization options, and detailed performance reports
A final preparation chapter that guides you through tools and resources to help you craft your review and test-taking strategies
Study plan suggestions and templates to help you organize and optimize your study time



Well regarded for its level of detail, study plans, assessment features, challenging review questions and exercises, this official study guide helps you master the concepts and techniques that ensure your exam success.




CCNA Collaboration CICD 210-060 Official Cert Guide is part of a recommended learning path from Cisco that includes simulation and hands-on training from authorized Cisco Learning Partners and self-study products from Cisco Press. To find out more about instructor-led training, e-learning, and hands-on instruction offered by authorized Cisco Learning Partners worldwide, please visit www.cisco.com.




Michael Valentine, CCNA, CCNP, CCDP, CCVP, CCSI No. 31461, has worked in IT since 1996, and as a trainer since 2001. He is currently a Cisco trainer with Skyline Advanced Technology Services, specializing in Cisco Unified Communications and CCNA. His accessible, humorous, and effective teaching style has demystified Cisco technology for thousands of students. He has developed courseware and labs for both Cisco and its training partners, is co-author of CCNA Exam Cram (Exam 640-802), Third Edition, and is the author of CCNA Voice Quick Reference Guide.




The official study guide helps you master topics on the CCNA Collaboration CICD 210-060 exam, including the following:




Cisco Unified Communications components
Cisco Unified Communications Manager Express administration, end user management, dial plans, and telephony features
Cisco Unified Communications Manager administration, end point management, dial plan elements and interactions, and telephony and mobility features
Cisco Unity Connection voicemail
CM IM and Presence support
CME and CUCM management and troubleshooting
Monitoring Cisco Unity Connection

The CD-ROM contains more than 140 practice questions for the exam, memory table exercises and answer keys, a glossary flash card tool, and a study planner tool.




Pearson IT Certification Practice Test minimum system requirements:




Windows Vista (SP2), Windows 7, Windows 8.1, or Windows 10; Microsoft .NET Framework 4.5 Client; Pentium-class 1 GHz processor (or equivalent); 512 MB RAM; 650 MB disk space plus 50 MB for each downloaded practice exam; access to the Internet to register and download exam databases

This volume is part of the Official Cert Guide series from Cisco Press. Books in this series provide officially developed exam preparation materials that offer assessment, review, and practice to help Cisco Career Certification candidates identify weaknesses, concentrate their study efforts, and enhance their confidence as exam day nears.

Michael Valentine has worked in the IT field since 1996 and became a trainer in 2001. Currently, he is a Cisco trainer with Skyline Advanced Technology Services and specializes in Cisco Unified Communications and CCNA classes. His accessible, humorous, and effective teaching style has demystified Cisco for thousands of students since he began teaching CCNA in 2002. Mike holds a bachelor of arts degree from the University of British Columbia and currently holds CCNA, CCNP, CCDP, CCVP, and CCSI No. 31461 certifications. Mike has developed courseware and labs for Cisco and its training partners. Mike is the coauthor of CCNA Exam Cram (Exam 640-802), Third Edition (Que 2008); authored the CCNA Voice Quick Reference Guide, and has served as technical editor and contributor on several Cisco Press titles.

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Introduction xxiii




Part I Voice Perspectives




Chapter 1 Traditional Voice Versus Unified Voice 3

“Do I Know This Already?” Quiz 3
Analog Connections 6
Digital Connections 9
     Moving from Analog to Digital 9
     Channel Associated Signaling 11
     Common Channel Signaling 12
Understanding the PSTN 12
     Components of the PSTN 12
     Understanding PBX and Key Systems 13
     Connections To and Within the PSTN 14
     PSTN Numbering Plans 15
The Emergence of VoIP 16
     VoIP: Why It Is a Big Deal for Businesses 16
     The Process of Converting Voice to Packets 17
     The Role of Digital Signal Processors 21
     Understanding RTP and RTCP 23
Review All the Key Topics 25
     Complete the Tables from Memory 25
Definitions of Key Terms 26




Chapter 2 Understanding the Components of Cisco Unified Communications 29
“Do I Know This Already?” Quiz 29
     Unified Collaboration 32
Understanding Cisco Unified Communications Manager Express 33
     CME Key Features 34
     CME Interaction with Cisco IP Phones 35
Understanding Cisco Unified Communications Manager 37
     CUCM Key Features 37
     CUCM Database Replication and Interacting with Cisco IP Phones 38
Understanding Cisco Unity Connection 41
     Cisco Unity Connection Key Features 42
     Cisco Unity Connection and CUCM Interaction 43
Understanding Cisco Unified CM IM and Presence 44
     Cisco Jabber 45
Understanding Video Communication Server and TelePresence Management Suite 46
     Cisco VCS Control and VCS Expressway 46
     TelePresence Management Suite 47
Review All the Key Topics 48
     Complete the Tables from Memory 48
Definitions of Key Terms 49




Chapter 3 Understanding Cisco IP Phones 51
“Do I Know This Already?” Quiz 51
Connecting and Powering Cisco IP Phones 54
     Cisco Catalyst Switch PoE 56
     Powering the IP Phone Using a Power Patch Panel or Coupler 56
     Powering the IP Phone with a Power Brick 57
VLAN Concepts and Configuration 57
     VLAN Review 57
     VLAN Trunking/Tagging 58
     Understanding Voice VLANs 60
     VLAN Configuration 61
Understanding the Cisco IP Phone Boot Process 63
Configuring a Router-Based DHCP Server 64
Setting the Clock of a Cisco Device with NTP 65
IP Phone Registration 67
Quality of Service 68
     Understanding the Enemy 69
     Requirements for Voice, Video, and Data Traffic 70
          Network Requirements for Voice and Video 70
          Network Requirements for Data 70
     QoS Mechanisms 71
     Link Efficiency Mechanisms 72
     Queuing Algorithms 73
     Applying QoS 74
     Using Cisco AutoQoS 74
Review All the Key Topics 82
     Complete the Tables from Memory 82
Definitions of Key Terms 83




Part II Cisco Unified Communications Manager Express




Chapter 4 Getting Familiar with CME Administration 85
“Do I Know This Already?” Quiz 85
Preparing the CME Router for Cisco Configuration Professional 88
Managing CME Using CCP 89
     CME Integrated GUI 89
     Cisco Configuration Professional 90
Review All the Key Topics 94
     Complete the Tables from Memory 94




Chapter 5 Managing Endpoints and End Users in CME 97
“Do I Know This Already?” Quiz 97
Describe End Users in CME 100
     User Access Levels in CME 100
     Creating Users in CME 100
          Creating Users with the CME GUI 101
          Enabling the CME Built-In GUI 101
          Using the CME Built-In GUI to Create the Customer Admin 103
Create or Modify End Users and Endpoints in CME Using the CCP GUI 105
     General Capabilities of CCP 105
     CCP Unified Communications Configuration 106
     Implementing End Users and Endpoints in CME 107
Review All Key Topics 111
     Complete the Tables from Memory 111
Define Key Terms 111




Chapter 6 Understanding the CME Dial Plan 113
“Do I Know This Already?” Quiz 113
Configuring Physical Voice Port Characteristics 116
     Configuring Analog Voice Ports 116
          FXS Ports 116
          FXO Ports 119
     Configuring Digital Voice Ports 120
Understanding and Configuring Dial Peers 125
     Voice Call Legs 126
     Configuring POTS Dial Peers 127
     Configuring VoIP Dial Peers 131
     Using Dial Peer Wildcards 133
     Private Line Automatic Ringdown 136
Understanding Router Call Processing and Digit Manipulation 137
     Matching Inbound and Outbound Dial Peers 139
     Using Digit Manipulation 142
     Practical Scenario 1: PSTN Failover Using the prefix Command 143
     Practical Scenario 2: Directing Operator Calls to the Receptionist 145
     Practical Scenario 3: Specific POTS Lines for Emergency Calls 146
     Practical Scenario 4: Using Translation Profiles 148
     Using CCP to Configure a CME Dial Plan 151
Understanding and Implementing CME Class of Restriction 153
Using CCP to Implement COR 159
Review All the Key Topics 162
Definitions of Key Terms 163




Chapter 7 Enabling Telephony Features with CME 165
“Do I Know This Already?” Quiz 165
Configuring a Voice Network Directory 168
Configuring Call Forwarding 172
     Forwarding Calls from the IP Phone 172
     Forwarding Calls from the CLI 172
     Using the call-forward pattern Command to Support H.450.3 173
     Configuring Call Transfer 175
Configuring Call Park 177
Configuring Call Pickup 182
Configuring Intercom 184
Configuring Paging 187
Configuring After-Hours Call Blocking 191
Configuring CDRs and Call Accounting 194
Configuring Music on Hold 198
Configuring Single Number Reach 199
Configuring Ephone Hunt Groups 201
     Final Forwarding Options for Hunt Groups 202
Configuring Night Service Using CCP 203
Configuring Shared Ephone-dn Using CCP 206
Describe Extension Mobility in CME 207
Review All the Key Topics 208
Definitions of Key Terms 208




Part III Cisco Unified Communications Manager




Chapter 8 Administrator and End-User Interfaces 211
“Do I Know This Already?” Quiz 211
Describe the CUCM Administration Interfaces 214
     Cisco Unified Communications Manager Administration Interface 214
     Cisco Unified Serviceability Administration Interface 215
     Cisco Unified Operating System Administration Interface 217
     Disaster Recovery System Interface 218
     Cisco Unified Reporting Interface 218
     CLI 218
     User Management in CUCM: Roles and Access Control Groups 219
          Roles 219
     Access Control Groups 220
     Describe the CUC Administration Interfaces 221
          Cisco Unity Connection Administration 222
          Cisco Unity Connection Serviceability 224
     Describe the Cisco Unified CM IM and Presence Server Administration Interfaces 224
          Cisco CM-IM and Presence Administration Interface 224
          Cisco Unified IM and Presence Serviceability 225
Describe the End-User Interface for CUCM 226
Review All the Key Topics 228
Definitions of Key Terms 228




Chapter 9 Managing Endpoints and End Users in CUCM 231
“Do I Know This Already?” Quiz 231
Implementing IP Phones in CUCM 234
     Special Functions and Services Used by IP Phones 234
          NTP 234
         CDP 235
          DHCP 235
          PoE 235
          TFTP 235
          DNS 235
     IP Phone Registration Process 236
     SIP Phone Registration Process 236
     Preparing CUCM to Support Phones 237
     Service Activation 237
     DHCP Server Configuration 237
     Configuring DHCP in Router IOS 239
     IP Phone Configuration Requirements in CUCM 240
          Device Pool 240
          Device Defaults 242
          Softkey Template and Phone Button Template 242
          Profiles 242
     Adding Phones in CUCM 243
          Manual Configuration of IP Phones 243
          Auto-Registration of IP Phones 247
          Bulk Administration Tool 250
          Auto Register Phone Tool 251
          Self-Provisioning 252
Describe End Users in CUCM 252
     End Users Versus Application Users 252
     Credential Policy 253
     Features Interacting with User Accounts 253
     User Locale 254
     Device Association 254
Implementing End Users in CUCM 255
     Manual Entry 255
     Bulk Import Using BAT 256
     LDAP Integration 256
          LDAP Synchronization 256
          LDAP Authentication 257
          LDAP Integration Considerations 257
          LDAP Sync Agreements 259
          LDAP Sync Mechanism 260
          LDAP Custom Filters 260
     Configure LDAP Sync 260
          Activate DirSync 260
          Configure the LDAP System 260
          Configure the LDAP Directory 261
     Verify LDAP Sync 262
     Configuring LDAP Authentication 262
     Verify LDAP Authentication 263
     Create LDAP Custom Filters 263
Review All the Key Topics 264
Definitions of Key Terms 264




Chapter 10 Understanding CUCM Dial Plan Elements and Interactions 267
“Do I Know This Already?” Quiz 267
CUCM Call Flows 270
     Call Flow in CUCM If DNS Is Used 270
     Call Flow in CUCM If DNS Is Not Used 271
     Centralized Remote Branch Call Flow 273
     Centralized Deployment PSTN Backup Call Flow 274
     Centralized Deployment Considerations and Limitations 275
     PSTN Backup Using CAC 275
     Distributed Deployment Call Flow 276
     Call Routing Sources in CUCM 277
     Call Routing Destinations in CUCM 277
     Call Routing Configuration Elements 278
          Route Pattern 278
          Route List 279
          Route Group 279
          Gateways and Trunks 280
     Call Routing Behavior 280
          Digit Analysis 280
          Hunt Groups 281
     Class of Control 282
          Partition 282
          Calling Search Space 282
          Interaction of Partitions and Calling Search Spaces 282
          Line Device Configuration 283
Review All the Key Topics 284
Definitions of Key Terms 284




Chapter 11 Enabling Telephony and Mobility Features with CUCM 287
“Do I Know This Already?” Quiz 287
Describe Extension Mobility in CUCM 290
Enable EM in CUCM 291
Describe Telephony Features in CUCM 298
     Call Coverage 298
          Call Forward 298
          Shared Lines 299
          Barge and Privacy 299
          Call Pickup 300
          Call Hunting 300
          Call Park 301
     Intercom 301
     CUCM Native Presence 301
          Presence Architecture 302
Enable Telephony Features in CUCM 303
     Enabling Call Coverage 303
     Configuring Shared Lines 303
          Configuring Barge 304
          Configuring Call Pickup 305
          Configuring Call Park and Directed Call Park 308
          Configuring Call Hunting 310
     Configuring Intercom Features 313
     Configure CUCM Native Presence 315
          Configuring BLF Speed Dials 315
     Configuring Presence-Enabled Call Lists 316
          Configuring Custom Presence Groups 317
Review All the Key Topics 321
Definitions of Key Terms 321




Chapter 12 Enabling Mobility Features in CUCM 323
“Do I Know This Already?” Quiz 323
Understanding CUCM Mobility Features 326
     Describe Mobile Connect 326
     Unified Mobility Architecture 327
          Access Lists 327
          Time-of-Day Access 327
          Mobile Voice Access 328
Implementing Mobility Features in CUCM 328
     Configuring Mobile Connect 329
          Step 1: Configure Softkey Templates 329
          Step 2: Configure User Accounts for Mobility 329
          Step 3: Configure the IP Phone to Support Mobility Features 331
          Step 4: Create Remote Destination Profiles 331
          Step 5: Add Remote Destinations to Remote Destination Profiles 331
          Step 6: Configure Ring Schedules for Each Remote Destination 332
          Step 7: Configure Access Lists 333
          Step 8: Apply Access Lists 334
          Step 9: Configure Service Parameters 335
     Configuring MVA 336
          Step 1: Activate the MVA Service 337
          Step 2: Configure Service Parameters 337
          Step 3: Enable MVA for Each User 338
          Step 4: Configure the MVA Media Resource 339
          Step 5: Configure the MVA VXML Application at the IOS Gateway 340
Review All the Key Topics 341
Definitions of Key Terms 341




Part IV Voicemail and Presence Solutions




Chapter 13 Voice Messaging Integration with Cisco Unity Connection 343
“Do I Know This Already?” Quiz 343
Describe Cisco Unity Connection 346
     Overview of Cisco Unity Connection 346
     Single-Site and Multisite Deployment Considerations 346
     CUC Integration Overview 347
          CUC Integration with CUCM Using SCCP 347
          CUC Integration Using SIP 348
     CUC Features 349
          System Settings 349
          Enterprise Parameters and Service Parameters 350
          LDAP 350
          Call Handlers 350
          Call Routing 351
          Direct Routing Rules 351
          Forwarded Routing Rules 352
          Call Routing Rule Filters 352
          Distribution Lists 352
          Authentication Rules 352
          Dial Plan 353
Describe Cisco Unity Connection Users and Mailboxes 353
     User Templates 353
          User Template Basics 353
          Password Settings 354
          Roles 354
          Transfer Rules and Greetings 354
          Call Actions 355
          Message Settings, Message Actions, and Caller Input 355
          TUI Settings 355
     CUC End Users 355
          Extension and Call Forward Options 356
          Voice Messaging with SRST and AAR 356
          Voicemail Box 356
          Private Distribution Lists 356
          Notification Devices 356
     User Creation Options 356
     CUC Voicemail Boxes 357
          Message Aging Policy and Mailbox Quotas 357
Implement Cisco Unity Connection Users and Mailboxes 357
     Configure End User Templates 357
          User Template Basics 358
          Password Settings 359
          Roles 360
          Message Settings 360
          Message Actions 361
          Phone Menu 362
          Playback Message Settings 363
          Notification Devices 364
     Configure CUC End Users 365
          Manual Process 365
          Alternate Extensions and Names 366
          Private DLs 367
     Importing End Users into CUC 368
          Importing Users from CUCM 368
          Importing Users from LDAP 370
          Bulk Administration Import of CUC Users 372
          Managing the CUC Message Store 373
          Mailbox Stores Membership 374
          Message Aging Policy 374
          Mailbox Quotas 375
Review All the Key Topics 377
Definitions of Key Terms 377




Chapter 14 Enabling CM IM and Presence Support 379
“Do I Know This Already?” Quiz 379
Describe CM-IMP Features 381
     Jabber 381
          Jabber Operating Modes 381
          Enterprise Instant Messaging 382
          Voice Calls 383
          Video Calls 383
          Integration Support 383
          Cisco Unified Client Services Framework 383
     Cisco Unified Communications Manager IP Phone Service 384
Describe Cisco Unified Presence Architecture 384
     Integration with Microsoft Office Communications Server 385
     Integration with LDAP 385
     Integration with Cisco Unity Connection 385
     Integration with Conferencing Resources 386
     Integration with Calendar Resources 386
     Architecture and Call Flow: Softphone Mode 386
     Architecture and Call Flow: Deskphone Control Mode 386
     IM/Chat, Compliance, and Persistent Chat 387
     CM-IMP and QoS Considerations 387
Enabling CM-IMP 389
     Enabling End Users for Cisco Jabber in CUCM 389
          Step 1: Configure End Users in CUCM 389
          Step 2: Associate the Directory Numbers with the End Users in CUCM 390
          Step 3: Create a Cisco Unified CSF Device 390
          Step 4: Associate the CSF Device with the End User in CUCM 390
     Enabling End Users for Jabber in CUCM 390
     Enabling CUCM Presence Signaling Integration with CM-IMP 393
     Enabling End Users for Jabber in CM-IMP 394
     Troubleshooting Jabber 394
Review All the Key Topics 396
Definitions of Key Terms 396




Part V Voice Network Management and Troubleshooting




Chapter 15 Common CME Management and Troubleshooting Issues 399
“Do I Know This Already?” Quiz 399
Troubleshooting 402
Troubleshooting Common CME Registration Issues 403
     Issue 1: Verifying PoE 405
     Issue 2: Voice VLAN Assignment 405
     Issue 3: DHCP Server 406
     Issue 4: TFTP Server 406
     Issue 5: CME Server 407
Troubleshooting Dial Plan and QoS Issues 407
     Dial Plan Issues 407
     QoS Issues 410
Review All the Key Topics 414
Definitions of Key Terms 414




Chapter 16 CUCM Monitoring, Maintenance, and Troubleshooting 417
“Do I Know This Already?” Quiz 417
Describe How to Provide End-User Support for Connectivity and Voice
     Quality Issues 421
     Troubleshooting 421
     Troubleshooting IP Phone Registration Problems 422
     Deleting Unassigned Directory Numbers Using the Route Plan Report 424
     Describe CUCM Reports and How They Are Generated 425
          Generating Reports 425
     Analyzing Reports 427
     Understanding CUCM CDR Analysis and Reporting Tool Reports 427
     Activate CAR-Related Services 428
     Configure CDR Service Parameters 428
          CAR Tool Users 429
     CDR and CMR Architecture 429
          CAR System Parameters 429
     Exporting CDR and CMR Records 430
     Generating CDR Reports 430
     Report Generation Example 431
     Generating System Reports 433
     Generating Device Reports 434
Describe Cisco Unified RTMT 434
     RTMT Interface 436
     Monitoring CUCM with RTMT 436
          Voice and Video Summary 437
          Gateway Activity 437
          Device Search 438
          Database Summary 439
          Call Activity 440
          Alert Central 442
          Remote Browse 443
          Syslog 443
Describe the Disaster Recovery System 444
     Using the DRS 445
          Set Up a Backup Device 445
          Create a Scheduled Backup 445
          Perform a Restore 446
Review All the Key Topics 447
Definitions of Key Terms 447




Chapter 17 Monitoring Cisco Unity Connection 449
“Do I Know This Already?” Quiz 449
Generating and Accessing Cisco Unity Connection Reports 452
     Cisco Unity Connection Serviceability Reports 452
     Cisco Unified Serviceability: Serviceability Reports Archive 455
Analyzing Cisco Unity Connection Reports 457
Troubleshooting and Maintenance Operations Using Cisco Unity Connection Reports 459
     Reports to Support Routine Maintenance 462
Review All the Key Topics 465
Definitions of Key Terms 465




Chapter 18 Final Preparation 467
Tools for Final Preparation 467
Exam Engine and Questions on the CD 467
     Install the Exam Engine 467
     Activate and Download the Practice Exam 468
     Activating Other Exams 468
     Premium Edition 468
The Cisco Learning Network 469
Memory Tables 469
Chapter-Ending Review Tools 469
Study Plan 469
Recall the Facts 470
Practice Configurations 470
Using the Exam Engine 470




Part VI Appendixes




Appendix A Answers Appendix 473


Appendix B Exam Updates 477
Always Get the Latest at the Companion Website 477
     Technical Content 477




Appendix C Managing CME Using the Command Line 479


Glossary 493




Index 507




CD-Only Appendixes




Appendix D Memory Tables
Appendix E Memory Table Answer Key
Appendix F Study Planner

Erscheint lt. Verlag 29.10.2015
Reihe/Serie Official Cert Guide
Verlagsort Indianapolis
Sprache englisch
Maße 195 x 238 mm
Gewicht 1148 g
Themenwelt Mathematik / Informatik Informatik Netzwerke
Informatik Weitere Themen Zertifizierung
ISBN-10 1-58714-443-3 / 1587144433
ISBN-13 978-1-58714-443-1 / 9781587144431
Zustand Neuware
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