Lean Six Sigma For Dummies

John Morgan and Martin Brenig-Jones are Directors of Catalyst Consulting, Europe's leading provider of Lean Six Sigma solutions. John's primary responsibilities are in the areas of product design and development, and he has extensive training and coaching experience. Martin is an expert in quality and change management and has trained over 1,000 people in Lean Six Sigma techniques.

Introduction 1 Part I: Lean Six Sigma Basics 7 Chapter 1: Defining Lean Six Sigma 9 Chapter 2: Understanding the Principles of Lean Six Sigma 23 Part II: Working with Lean Six Sigma 41 Chapter 3: Identifying Your Customers 43 Chapter 4: Understanding Your Customers' Needs 53 Chapter 5: Determining the Chain of Events 73 Part III: Assessing Performance 95 Chapter 6: Gathering Information 97 Chapter 7: Presenting Your Data 117 Chapter 8: Analysing What's Affecting Performance 139 Part IV: Improving the Processes 153 Chapter 9: Identifying Value-Added Steps and Waste 155 Chapter 10: Discovering the Opportunity for Prevention 169 Chapter 11: Identifying and Tackling Bottlenecks 185 Chapter 12: Introducing Design for Six Sigma 195 Part V: Deploying Lean Six Sigma 217 Chapter 13: Leading the Deployment 219 Chapter 14: Selecting the Right Projects 229 Chapter 15: Understanding the People Issues 241 Part VI: The Part of Tens 255 Chapter 16: Ten Best Practices 257 Chapter 17: Ten Pitfalls to Avoid 267 Chapter 18: Ten Places to Go for Help 275 Index 283