Designing Human Interface in Speech Technology (eBook)

Abbreviations 17
Chapter 1 INTRODUCTION 21
1.1 NEW TIME WITH NEW REQUIREMENT 21
1.2 THE ASR APPLICATIONS 22
1.3 INTERFACE DESIGN 29
1.4 USABILITY AND USER-CENTERED DESIGN 33
1.5 RESEARCH PHILOSOPHY 37
1.6 CONCLUSION 45
Chapter 2 BASIC NEUROPSYCHOLOGY 47
2.1 INTRODUCTION 47
2.2 GENERAL ASPECTS OF NEUROSCIENCE 48
2.4 LANGUAGE 59
2.5 LEARNING AND MEMORY 65
2.5.1 Learning Theory 66
2.5.2 Memory 66
2.5.3 The Mechanism of Memory 68
2.5.4 Working Memory 68
2.6 CONCLUSION 70
Chapter 3 ATTENTION, WORKLOAD AND STRESS 72
3.1 INTRODUCTION 72
3.2 ATTENTION 73
3.3 MULTIPLE-TASK PERFORMANCE 77
3.4 STRESS AND WORKLOAD 80
3.5 THE RELATIONSHIP BETWEEN STRESS ANDWORKLOAD 82
3.6 THE MEASUREMENT OF STRESS AND WORKLOAD 87
3.7 PSYCHOPHYSIOLOGICAL MEASURES 91
3.8 ENVIRONMENTAL STRESS 97
3.9 WORKLOAD AND THE PRODUCTION OF SPEECH 102
3.10 ANALYSIS OF SPEECH UNDER STRESS 104
3.11 RESEARCH PROBLEMS 110
3.12 CONCLUSION 113
Chapter 4 DESIGN ANALYSIS 114
4.1 INTRODUCTION 114
4.2 INFORMATION PROCESSING THEORY 116
4.3 THE ECOLOGICAL PERSPECTIVE 117
4.4 DISTRIBUTED COGNITION 122
4.5 COGNITIVE SYSTEM ENGINEERING 123
4.6 WORK AND TASK ANALYSIS 125
4.6.1 Task Analysis 126
4.7 INTERACTION DESIGN PROCESS 4.7.1 Human- System Interface 134
4.7.2 Design Process 135
4.8 SCENARIO- BASED DESIGN 138
4.9 DISCUSSION 139
4.10 CONCLUSION 141
Chapter 5 USABILITY DESIGN AND EVALUATION 142
5.1 INTRODUCTION 142
5.2 DIFFERENT DESIGN APPROACHES 142
5.3 THE CONCEPT OF USABILITY 5.3.1 Definitions 144
5.4 HUMAN NEEDS AND SATISFACTION 154
5,4.1 Trust 156
5.5 USER-CENTERED DESIGN 160
5.6 SOCIAL TECHNICAL ISSUE 171
5.7 ADAPTIVE AND INTUITIVE USER INTERFACE 172
5.8 USAGE-CENTERED DESIGN 174
5.9 UNIVERSAL ACCESS 179
5.10 ETHNOGRAPHY METHOD FOR CONTEXTUAL INTERFACE DESIGN 182
5.11 CONCLUSION 183
Chapter 6 HUMAN FACTORS IN SPEECH INTERFACE DESIGN 185
6.1 INTRODUCTION 185
6.2 THE UNIQUE CHARACTERISTICS OF HUMAN SPEECH 187
6.3 HUMAN SPEECH RECOGNITION SYSTEM 189
6.4 HUMAN FACTORS IN SPEECH TECHNOLOGY 197
6.5 SPEECH INPUT 198
6.6 ASSESSMENT AND EVALUATION 204
6.7 FEEDBACK DESIGN 206
6.8 SYNTHESIZED SPEECH OUTPUT 210
6.9 ERROR CORRECTION 217
6.10 SYNTAX 223
6.11 BACK-UP AND REVERSION 224
6.12 HUMAN VERBAL BEHAVIOR IN SPEECH INPUT SYSTEMS 226
6.13 MULTIMODAL INTERACTION SYSTEM 230
6.13.2 Advantages of Multimodal Interface 234
6.14 CONCLUSION 242
Chapter 7 THE USABILITY OF SPOKEN DIALOGUE SYSTEM DESIGN 243
7.1 INTRODUCTION 243
7.2 THE ATTRACTIVE BUSINESS 244
7.3 ERGONOMIC AND SOCIO-TECHNICAL ISSUES 246
7.4 SPEECH RECOGNITION ERROR 250
7.5 COGNITIVE AND EMOTIONAL ISSUE 7.5.1 Short- Term Memory 252
7.6 AFFECTIVE COMMUNICATION 255
7.7 LIMITATIONS OF SUI 256
7.8 USABILITY EVALUATION 259
7.9 CONCLUSION 267
Chapter 8 IN-VEHICLE COMMUNICATION SYSTEM DESIGN 269
8.1 INTRODUCTION 269
8.2 IN-VEHICLE SPEECH INTERACTION SYSTEMS 274
8.3 THE COGNITIVE ASPECTS 284
8.4 USE OF CELLULAR PHONES AND DRIVING 290
8.5 USE OF IN-VEHICLE NAVIGATION 294
8.6 SYSTEM DESIGN AND EVALUATION 299
8.7 FUTURE WORKS 304
8.8 CONCLUSION 305
Chapter 9 SPEECH TECHNOLOGY IN MILITARY APPLICATION 307
9.1 INTRODUCTION 307
9.2 THE CATEGORIES IN MILITARY APPLICATIONS 309
9.3 APPLICATION ANALYSIS 312
9.4 COMPARISON BETWEEN SPEECH INPUT AND MANUAL INPUT 315
9.5 AVIATION APPLICATION 319
9.6 ARMY APPLICATION 9.6.1 Command and Control on Move ( C20TM) 330
9.7 AIR TRAFFIC CONTROL APPLICATION 334
9.8 NAVY APPLICATION 9,8.1 Aircraft Carrier Flight Deck Control 338
9.9 SPACE APPLICATION 339
9.10 OTHER APPLICATIONS 340
9.11 INTEGRATING SPEECH TECHNOLOGY INTO MILITARY SYSTEMS 342
9.12 CONCLUSION 348
Index 394