Engineering Effective Learning Toolkit

Harold D. Stolovitch and Erica J. Keeps share a common passion developing people. Together they have devoted a combined total of over 70 years to make workplace learning and performance both enjoyable and effective. Their research and consulting activities have involved them in numerous projects with major corporations such as Hewlett-Packard, Sun Microsystems, Oracle, General Motors, Bell Canada, Telecom Asia, Canadian Pacific Railway, Alcan, Prudential, Century 21, and many others. Stolovitch and Keeps are the principals of HSA Learning & Performance Solutions LLC, specialists in the application of instructional technology and human performance technology to business, industry, government and the military. Together, they are coeditors of both editions of the award-winning Handbook of Human Performance Technology: A Comprehensive Guide for Analyzing and Solving Performance Problems in Organizations and Improving Individual and Organizational Performance Worldwide published by Jossey-Bass/Pfeiffer and the best-selling, award-winner Telling Ani't Training. The authors reside in Los Angeles and can be reached at www hsa-lps.com.

Preface. Introduction. The EEL Toolkit: What, Why, and How. The EEL Toolkit Model. You Don't Always Have to Do It All. Using the EEL Toolkit System. Preparing for EEL Toolkit Application. EEL Toolkit Steps and Resources. Step 1. Project Plan. Information Chart for Step 1. Instructions for Using the Project Plan Job Aid. Job Aid PJP-1: Project Plan. Example: Mail Tool Project Plan. Step 2. Learner Analysis. Information Chart for Step 2. Instructions for Using the Learner Analysis Job Aids. Job Aid LA-1: Learner Analysis Structured Interview Questionnaire. Job Aid LA-2: Learner Analysis Interview Protocol. Job Aid LA-3: Learner Analysis Report. Example: Mail Tool Learner Analysis. Step 3. Context Analysis. Information Chart for Step 3. Instructions for Using the Context Analysis Job Aids. Job Aid CA-1: Context Analysis Questionnaire. Job Aid CA-2: Context Analysis Report. Example: Mail Tool Context Analysis. Step 4. Task Analysis. Information Chart for Step 4. Instructions for Using the Task Analysis Job Aids. Job Aid TA-1: Selection of Task Analysis Type. Job Aid TA-2: Basic Steps in a Hierarchical Task Analysis. Job Aid TA-3: Conversion of Hierarchical Task Analysis to Linear Format. Job Aid TA-4: Basic Steps in a Procedural Task Analysis. Job Aid TA-5: Criticality Analysis. Example: Mail Tool Task Analysis. Step 5. Analysis Document. Information Chart for Step 5. Instructions for Using the Analysis Document Job Aid. Job Aid AD-1: Analysis Document Outline. Example: Mail Tool Analysis Document. Step 6. Performance Objectives. Information Chart for Step 6. Instructions for Using the Performance Objective Job Aids. Job Aid PO-1: Verbs for Ensuring That Specific Objectives Are Verifiable. Job Aid PO-2: Converting Task Analysis to Performance Objectives. Job Aid PO-3: Objective Clustering. Job Aid PO-4: Performance Objective Verification Checklist. Example: Mail Tool Performance Objectives. Step 7. Criterion Tests. Information Chart for Step 7. Instructions for Using the Criterion Test Job Aids. Job Aid CT-1: Test Item Selection. Job Aid CT-2: Written Test Item Creation Guidelines. Job Aid CT-3: Criterion Test Creation Verification Checklist. Example: Mail Tool Criterion Tests. Step 8. Design Document. Information Chart for Step 8. Instructions for Using the Design Document Job Aids. Job Aid DD-1: Instructional Method Selection. Job Aid DD-2: Instructional Strategy Selection. Job Aid DD-3: Alternative Media and Delivery System Selection. Job Aid DD-4: Instructional Delivery System Selection. Job Aid DD-5: Instructional Media Selection. Job Aid DD-6: Learning Design Specification Overview. Job Aid DD-7: Learning Design Plan. Job Aid DD-8: Design Feedback Sheet. Job Aid DD-9: Design Narrative Model. Job Aid DD-10: Design Document Introduction. Example: Mail Tool Design Document. Step 9. Implementation Plan. Information Chart for Step 9. Instructions for Using the Implementation Plan Job Aids. Job Aid IP-1: Implementation Time and Action Calendar. Job Aid IP-2: Implementation Considerations. Example: Mail Tool Implementation Plan. Step 10. Prototype Production. Information Chart for Step 10. Instructions for Using the Prototype Production Job Aids. Job Aid PP-1: Instructor Guide/Introduction Sample. Job Aid PP-2: Instructor Guide Activity Format Sample. Job Aid PP-3: Participant Manual Table of Contents Sample. Job Aid PP-4: Self-Study Module Table of Contents Sample. Job Aid PP-5: Five-Step Model for Structuring Training. Example: Mail Tool Prototype Production. Step 11. Expert Verification and Revision. Information Chart for Step 11. Instructions for Using the Expert Verification and Revision Job Aids. Job Aid EV-1: Expert Verification Requirements. Job Aid EV-2: Subject-Matter Expert Review. Job Aid EV-3: Learning Design Review. Job Aid EV-4: Expert Review Summary Sheet. Example: Mail Tool Expert Verification and Revision. Step 12. Learner Verification and Revision. Information Chart for Step 12. Instructions for Using the Learner Verification and Revision Job Aids. Job Aid LV-1: Learner Interview Guide. Job Aid LV-2: Data Recording Sheet. Job Aid LV-3: Revision Guidelines. Example: Mail Tool Learner Verification and Revision. Step 13. Final Production. Information Chart for Step 13. Instructions for Using the Final Production Job Aids. Job Aid FP-1: Print Specifications. Job Aid FP-2: Screen Display Specifications. Job Aid FP-3: Production Checklist. Step 14. Long-Term Monitoring and Maintenance. Information Chart for Step 14. Instructions for Using the Long-Term Monitoring and Maintenance Job Aid. Job Aid MM-1: Program Delivery Summary Report. Example: Mail Tool Long-Term Monitoring and Maintenance. Technique Charts. Technique Chart 1: Surveys and Questionnaires. Technique Chart 2: Observation. Technique Chart 3: Structured Interview. Technique Chart 4: Focus Group. Technique Chart 5: Critical Incident. Glossary. Resources. About the Authors. How to Use the CD-ROM.