The Handbook of Interpersonal Skills Training: 16 Complete Training Modules for Building Working Relationships

Section One: Good Starts and Great Endings. Opening and Closing Interpersonal Skills Training Events. Off to a Good Start: Setting the Stage for a Great Training Event. Brining Workshops to a Close: Taking Training Back to the Workplace. Section Two: The Principles of Good Working Relationships. What Everyone Needs to Know about Conflict. Who Has the D? Clarifying Decision-Making Roles for Good Working Relationships. Section Three: Effective Interpersonal Communications Skills. Active Listening: The Funatmental Relationship Skill. Preparing for a Difficult Conversation. How to Have a Difficult Conversation. Section Four: Strategies for Building, Repairing, and Enhancing working Relationships. How to Get Along with a Difficult Boss. How to Get Along with Difficult Colleagues. Building Trust and Rapport with Your Coworkers. Being the Coworker You'd Like to Be: Creating an Action Plan for Improving Your Interpersonal Skills. Section Five: Interpersonal Skills for Managers. How to Prepare to Talk about Performance with Your Employees. How to Give Corrective Feedback Diplomatically. Expressing Appreciation: The Art of Acknowledging Good Performance. When Coaching Fails: How to Prepare for Disciplinary Interviews. Conducting Disciplinary Interviews.