Data Quality and its Impacts on Decision-Making (eBook)

Christoph Samitsch studied Management, Communication & IT at Management Center Innsbruck (MCI), Austria.

Foreword 6
Profile of Management Center Innsbruck 7
Table of Contents 8
List of Figures 10
Abstract 11
1 Introduction 12
1.1 Objectives 13
1.2 Overview of Master Thesis Process 13
2 Literature Review 15
2.1 Data and Information Quality 15
2.1.1 Intrinsic Data Quality 15
2.1.2 Contextual Data Quality 16
2.1.3 Representational Data Quality 17
2.1.4 Accessibility Data Quality 17
2.2 Research Areas of Data and Information Quality 19
2.2.1 Impact of Data Quality on Organizational Performance 20
2.2.2 Data Quality Issues in Health Care 22
2.2.3 Assessing Data Quality 23
2.2.4 Data Quality and Consumer Behavior 26
2.3 Decision-Making in Decision Support Systems 27
2.3.1 A Model of the Decision Making Process 28
2.3.2 Decision Support Systems 29
2.3.3 Presentation of data 31
2.3.4 Accuracy of Data in Different Environments 31
2.3.5 Decisions in the Mobile Environment 32
2.3.6 The Knowledge-effort Tradeoff 33
2.4 Summary of Factors Influencing Decision-MakingEfficiency 34
3 Research Question and Hypotheses 36
4 Methodology 40
4.1 Subjects of the Study 40
4.2 Experimental Design 40
4.3 Experimental Procedure 42
4.3.1 Scenario and Tasks 43
4.3.2 Independent Variables 46
4.3.3 Dependent Variables 47
4.3.4 Control Variables 47
4.3.5 Treatment Groups 48
5 Results 50
6 Discussion 63
6.1 Implications of the Study 63
6.2 Data Quality Management 63
7 Conclusion 65
7.1 Limitations 65
7.2 Further Research 66
References 68