Mobile banking in the Ethiopian bank sector (eBook)

Seminar paper from the year 2019 in the subject Business economics - Banking, Stock Exchanges, Insurance, Accounting, grade: A, Wolkite University (College of Business and Economics), language: English, abstract: This article looks at how and why banking customers have begun to take advantage of mobile services for their banking requirements and why some of them are still hesitant to adopt mobile banking in Ethiopian banking sector. Also, this article throws light on some of the eminent challenges faced by the mobile banking service providers, which can be seen as opportunities for the financial institutions and the bankers.

The internet and the mobile phone, the two technological advancements that have profoundly affected human behavior in the last decade have started to converge. Using a variety of platforms, services are being created to enable mobile devices to perform many activities of the traditional internet in a reduced format for mobile devices. One such area of activity is mobile banking.

A cluster of dedicated and demanding mobile phone users (consumers) have multiplied tremendously over the years, who expect real-time information and access and high levels of service.