Introduction to Operations and Supply Chain Management, Global Edition -- MyLab Operations Management with Pearson eText

PART I: CREATING VALUE THROUGH OPERATIONS AND SUPPLY CHAINS
1. Introduction to Operations and Supply Chain Management
2. Operations and Supply Chain Strategies
PART II: ESTABLISHING THE OPERATIONS ENVIRONMENT
3. Process Choice and Layout Decisions in Manufacturing and Services
4. Business Processes
5. Managing Quality
6. Managing Capacity
PART III: ESTABLISHING SUPPLY CHAIN LINKAGES
7. Supply Management
8. Logistics
PART IV: PLANNING AND CONTROLLING OPERATIONS AND SUPPLY CHAINS
9. Forecasting
10. Sales and Operations Planning (Aggregate Planning)
11. Managing Inventory throughout the Supply Chain
12. Managing Production across the Supply Chain
13. JIT / Lean Production
PART V: PROJECT MANAGEMENT AND PRODUCT/SERVICE DEVELOPMENT
14. Managing Projects
15. Developing Products and Services