Practical Support for Lean Six Sigma Software Process Definition

SUSAN K. LAND is employed by MITRE, a not-for-profit organization chartered to operate in the public interest. She has more than twenty years of industry experience in the practical application of software engineering methodologies. Ms. Land is an active volunteer supporting the IEEE Computer Society. A former vice president of the Standards Activities Board (SAB) for the Computer Society, she now serves as a member of this board and as a member of the Software and Systems Engineering Standards Committee (S2ESC). She is also the author of Jumpstart CMM/CMMI Software Process Improvement: Using IEEE Software Engineering Standards, and with John W. Walz, Practical Support for CMMI SW Software Project Documentation: Using IEEE Software Engineering Standards, and Practical Support for ISO 9001 Software Project Documentation: Using IEEE Software Engineering Standards (all published by Wiley). DOUGLAS B. SMITH is a Northrop Grumman Information Technology Technical Fellow and Program Manager of the Northrop Grumman IT Defense Group Lean Six Sigma Program. He is a Lean Six Sigma Black Belt and has been involved in process improvement since 1987. He is a member of the IEEE and IEEE Computer Society. JOHN W. WALZ retired as senior manager of supply chain management at Lucent Technologies. His thirty-year career at Lucent & AT&T was highlighted by customer-focused and results-oriented management. Mr. Walz is Vice President of the SAB and also serves as a member of the S2ESC.

Preface xiii

Acknowledgments xv

1. Introduction and Overview 1

2. Standards and Software Process Improvement 7

3. 12207 Primary Life Cycle Processes 17

4. 12207 Supporting Life Cycle Processes 67

5. 12207 Organizational Processes 133

6. Lean Six Sigma Fundamentals 161

7. Lean Six Sigma Techniques and DMAIC 173

8. Applying Lean Six Sigma 233

Appendix A. 12207 Supporting Work Products 245

Appendix B. Planning For Small Projects 357

Appendix C. CD ROM Reference Summary 367

Appendix D. IEEE Standards Abstracts 369

Appendix E. Mapping From IEEE 12207 to ISO/IEC 12207:2008 377

Appendix F. Acronyms 379

References 383

IEEE Publications 383

ISO Publications 385

Lean Six Sigma References 386

Other References 389

Index 393

About the Authors 411