Dental Office Administration

Part 1 - Introduction to the profession

Chapter 1: Introduction to Dental Office Administration
What Is a Dental Office Administrator?
Functions and Responsibilities
Characteristics of a Successful Dental Office Administrator
Professional Appearance
Professional Attitude
Promptness and Effective Time Management
Other Characteristics
Teamwork
Confidentiality
Importance of the Position
Education and Certification
Certification of the Dental Assistant
National Credentials
State Credentials
State Credentials
Certification of the Dental Office Administrator
Dental Office Layout
Reception and Business Areas
Front Desk
Dentist's Office
Consultation Area
Clinical Areas
Staff Areas
Dental Team
Dentist
Dental Specialists
Dental Hygienist
Dental Assistant
Dental Office Manager
Certified Dental Technician
Sterilization Assistant and Office Assistant
Association Memberships
Chapter Two:Legal Responsibilities and Ethics
Legal Concepts
Contracts
Expressed Contracts
Implied Contracts
Termination of Contracts
Consent
Laws That Apply to Dental Professionals
Dental Practice Act
Good Samaritan Act
Americans With Disabilities Act
Negligence and Malpractice
Fraud
Health Insurance Portability and Accountability Act of 1996
Confidentiality and the Privacy Rule
Notice of Privacy Practice
Minimum Necessary Standard
Personal Representatives and Minors
Preemption and Exception Determinations
Administrative Requirements
Security Regulations
Administrative Safeguards
Technical Safeguards
Physical Safeguards
Identifiers
Transaction and Code Sets
Ethics in Dental Office Administration
Code of Professional Conduct
Principles of Ethics
Patient Rights and Responsibilities
Chapter 3: Infection Control
Disease Transmission and Occupational Exposure
Methods of Disease Transmission
Disease Transmission in and out of the Dental Office
Patient to Dental Staff
Dental Staff to Patient
Patient to Patient
Dental Staff to Family and Community
Infection Control Agencies and Regulations
Centers for Disease Control and Prevention
Occupational Health and Safety Administration
Implementing Office Policies and Maintaining Records
Infection Control Techniques

Part 2 - Communication

Chapter 4: Dental Terminology
Chapter 5: Communication in the Dental Office
Chapter 6: Telephone Skills
Chapter 7: Written Communication

Part 3 - Dental Office Management

Chapter Eight: Patient Record Management
Chapter Nine: Patient Development and Maintenance
Chapter Ten: Appointment Management
Chapter 11: Staff Management
Chapter 12: Filing Procedures
Chapter 13: Inventory
Chapter 14: Technology in the Dental Office

Part 4 - Financial Management

Chapter 15: Dental Insurance
Chapter 16: Accounts Receivable
Chapter 17: Accounts Payable
Chapter 18: Banking
Chapter 19: Payroll

Part 5 - Career Considerations

Chapter 20: Employment Strategies


Appendix A: Answers to Checkpoint and Review Questions

Glossary

Index