Communication and the Dental Team

An essential guide to dealing with patients and work colleagues in the dental team, this book is written for the dental team and is filled with practical examples of good and bad communication techniques. It introduces the reader to neuro-linguistic programming and contains case histories to 'test the team'.

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"Communication and the Dental Team" is an essential guide for all dental team members including trainees and undergraduates. The book is written in an easily accessible style by two leading communicators in dentistry in response to requests from many dental practitioners and their teams. Care of clients in any successful organisation begins and ends with communication. Dental care is no different. The book is designed to help the team to place the patient at the heart of dental practice and to allow patients to participate fully in their care. The authors observe that the teams in happy, successful dental practices smile and talk a lot. This book is intended to bring that ambience to all practices. Includes advice on successfully: building good relationships with patients and colleagues, meeting other people, learning and teaching motivation, using the psychology of neuro-linguistic programming, and dealing with problems in the practice.